Return Policy / Damage Claims

Returns

The customer may return any items within 30 days of the original delivery in accordance with the following:

OCC Outdoors will, at our option, replace or pay the return shipping costs if the product is defective or the return is a result of our error. If a product is returned for any other reason, the customer is responsible for the shipping costs both ways and will be charged a restocking fee of 35%. No merchandise returns will be accepted or credit disbursed without a Return Materials Authorization (RMA) issued by OCC Outdoors. Credit will be issued in the same manner as payment within 10 business days of receiving the returned item in acceptable, resalable condition.

Contact OCC Outdoors Customer Service (317-223-8881 or [email protected]) to obtain an RMA prior to any product being returned. Returns will not be accepted, nor will credit be given, for items returned without an RMA issued in advance by OCC Outdoors and written on the outside of the carton. Please ensure the RMA number is clearly visible on the outside of the carton(s). All returned items should be securely packaged in the original shipping cartons or equivalent to avoid shipping damage. We recommend return shipments are sent using a trackable carrier and are securely packaged. No credit will be given for lost items or missing parts.

We do not offer returns for the following products:

• Gift cards
• Special Orders
• Custom made products
• Products with non-standard paint colors

To complete your return, we require a receipt or proof of purchase.

Please do not ship your products to our office. We will provide a return shipping address and instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus restocking fee and original shipping fee.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)

If you need to exchange for a different item, the first item is bound by the regular return policy and a new order will be created for the replacement. Please contact us if you would like an exchange.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damage Claims

OCC Outdoors team members strive to deliver the highest quality products, manufactured and packaged with the utmost care. Sometimes things don’t go as planned, either here or by the freight carriers delivering our products.

Please carefully inspect your package(s) or pallet(s) upon arrival and document any visible damage on the freight BOL when signing for receipt and with pictures before opening cartons/pallets. Inspect the components inside the cartons/pallets for damage or defects and document with pictures prior to starting any assembly. Notify our Customer Service department immediately of any conspicuous damage or missing parts.

All claims for defective materials or freight damage must be submitted to OCC Outdoors within 1-2 days of delivery, and must include your invoice number, supporting pictures and a description of the problem. Claims should be emailed to [email protected], or can be mailed to: Attn: Customer Service, OCC Outdoors, 6597 W 300 N Boggstown, Indiana 46110. OCC Outdoors will provide replacement parts for documented claims free of charge with the return of the defective/damaged component (at our expense, to be recycled at our facility) for all products shipped by our carriers on our accounts. Within 5 days of replacement part delivery, please securely package the return using the packaging the replacement part arrived in, and call the carrier noted on the Return Materials Authorization for pickup. Parts not returned within 5 days may be billed to your account at the company’s discretion. OCC Outdoors will not provide credit for missing/unreturned parts due to inadequate packaging or loss in transit. Damage claims for products shipped via your carrier or any carrier other than a OCC Outdoors account should be addressed with that carrier directly, and we will assist you with documentation required to complete the claim.